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Frequently Asked Questions

The Answers You Need

What is your return policy?


Due to Covid-19, returns are not accepted at this time. But, please contact me at within 48 hours of receiving your shipment if you have a problem or question regarding your order.

Please provide order number & issue, along with photos if the item is damaged.


Shipping Policy

How It Works

Generally, orders are handled and shipped with tracking via USPS or UPS every 4-7 business days.  *UNLESS OTHERWISE NOTED*  You will receive confirmation with tracking information once package has shipped. Please take all major holidays and weekends into consideration when placing an order.

Orders are shipped via USPS Priority Mail, which includes an automatic $50 insurance coverage or through UPS Ground Delivery, which includes $100 insurance coverage. In the event that USPS or UPS damages or loses a box, a store credit or full refund of your order will be issued without question. (Follow-up tracking will first be investigated if package is lost and this can take 3-5 business days.)


FAQ: Shipping Policy

Privacy Policy

Your Data is Secure

All credit card, payment, shipping and contact information provided to this website will be kept confidential and will not be given to any third parties.

FAQ: Privacy Policy

Terms of Service & Product Use

*All products are for external use only.

*EarthEssencebyJana has not been certified by the FDA. Products are not intended to diagnose, cure, treat or prevent any disease or ailment.

In order to remain compliant with FDA regulation, I do not state medical properties regarding my products. However, I am providing information in my blogs in regard to benefits of materials I use in making my products. Please feel free to leave comments, feedback and/or questions in the blog comment section.

*As with all bath and body products, use caution with sensitive skin if you aren't sure how you'll react with a particular ingredient. Please do not use if you are allergic to any of the listed ingredients.

*If irritation occurs by use of any body product, discontinue use immediately.​

*Not recommended to use Essential Oil products while pregnant or nursing due to the high medicinal properties.

*Some Essential Oils are not recommended for children or animals. Please seek information before use.

*Please never leave a burning candle unattended.

*By the purchase and use of EarthEssencebyJana products, you agree to all terms & conditions.

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FAQ: Store Policies
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